Refund & Returns Policy
Our Promise
We want you to love everything you order from Harmony Hearth. If something isn't right, we're here to help.
Please Order Carefully
As a small curated store, we are unable to offer exchanges (for example, for a different product style, size or colour).
For clothing products, we strongly recommend checking our Size Guide before ordering to ensure the best fit. If you're between sizes, we recommend sizing up.
Returns & Refunds
We accept return and refund requests in the following situations:
- Your item arrived damaged or defective
- You received the wrong item
- Your order was lost in transit
We do not accept returns for change of mind, incorrect size selection, or items that have been used.
How to Request a Refund
If your order qualifies, please contact us within 7 days of delivery at support@harmonyhearth.co.uk with:
- Your order number
- A clear photo of the damaged or incorrect item
- A brief description of the issue
We'll respond within 2 business days and, if approved, process your refund within 5–10 business days to your original payment method.
Lost Parcels
If your order hasn't arrived within the estimated delivery window, please contact us and we'll investigate with the carrier. If the parcel is confirmed lost, we'll issue a full refund.
Non-Refundable Situations
- Incorrect size or colour ordered by the customer
- Change of mind
- Items returned without prior approval
- Requests made more than 7 days after delivery
Contact Us
Questions? Please contact us — we respond within 1-3 business days.